Templates are ways to easily re-use messages and snippets to instantly send them as a reply in a conversation. Templates can use rich formatting with embedded images, buttons, and even surveys. Let’s look at how they work!

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Creating a Template

From your dashboard, head to “Outbound” > “Templates” where you can manage your list of templates. You can create different survey types and track analytics on each type over time. Composing a new template

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Sending a Template Message

You can easily insert templates when respoding to customers. In your unthread dashboard, use the ”/” command and select “Insert template” to insert a template into a message. You can also send a survey when closing out a conversation to collect immediate feedback. Using a “template”, you can link a survey and any other message content to easily send from your Unthread dashboard, as seen below. Sending in a thread
Looking for automated responses generated from your documentation rather than manually created templates? You’re probably interested in AI-generated responses.