Templates & Canned Responses
Templates are ways to easily re-use messages and snippets to instantly send them as a reply in a conversation. Templates can use rich formatting with embedded images, buttons, and even surveys. Let’s look at how they work!
Creating a Template
From your dashboard, head to “Outbounds” > “Templates” where you can manage your list of templates.
You can create different survey types and track analytics on each type over time.
Sending a Template Message
You can easily insert templates when respoding to customers. In your unthread dashboard, use the ”/” command and select “Insert template” to insert a template into a message.
You can also send a survey when closing out a conversation to collect immediate feedback. Using a “template”, you can link a survey and any other message content to easily send from your Unthread dashboard, as seen below.