Unthread’s drag & drop message builder allows you craft your message and preview how this will look once sent on Slack. You’ll see elements like text blocks, images, and even surveys (more on that below). To reuse designs, you can even save and use templates.You can also save a draft and collaborate with other team members before sending.
Select your customer channels that you’d like to broadcast the message to. You can also send to a subset of customers by filtering for a particular customer tag or segment.
If you’d like to email everyone who’s a part of a channel, you can navigate to the customer settings page, and select the “Members” tab. From there, you’ll see a “Send Email” button. This will pre-populate the recipient list with the members of the channel.Additional notes:
Depending on Slack privacy settings, emails may not be available
You can optionally choose to include agents on the email
When you’re ready to send, you’ll be able to customize the notification and confirm the send time. Send immediately, schedule for later, or send a test to yourself to be sure things look right!