In order to keep your team information up-to-date, Unthread integrates with most major HRIS platforms to automatically sync employee profile data. Information is pulled into Unthread in real-time so you’re always seeing the correct data.
Unthread provides a powerful SLA system to assign owernship of new conversations.With Directory Sync, you can use SLAs to assign or escalate a conversation to the requester’s manager for approval. Rather than hardcoding a user’s email, we will dynamically find the manager based on the conversation details.
In the Unthread inbox, you can manage your open conversations and tickets. With Directory Sync, you can see user attributes alongside ticket details to help you better understand the profile of the requestor.For example, if they are requesting a laptop replacement, you can use Directory Sync to access the user’s address, up-to-date with their Workday profile, to know exactly where to send it.