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Introduction
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π¬ Conversational Ticketing
Approval Requests
β
Introduction
When collaborating on tickets, you may need to get an approval from a team member. Approval Requests will automatically DM that person with an easy way to give approval, leave comments, or make a note about why the request was rejected.
β
Sending Approval Requests
Add an approval step to your
assignment rules
to automatically send
Manually send from the
web dashboard
β
Responding to Requests
Youβll be sent a DM from the Unthread Bot to approve or reject the request. The sender will be notified of your response.
β
Triggering Actions
You can set up a trigger for approval requests in Automations to build your own custom workflows to run once an approval is confirmed.
Ticket Types
Bot for Slack
Assistant
Responses are generated using AI and may contain mistakes.