Approval Requests

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Introduction

When collaborating on tickets, you may need to get an approval from a team member. Approval Requests will automatically DM that person with an easy way to give approval, leave comments, or make a note about why the request was rejected.

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Sending Approval Requests

• Add an approval step to your assignment rules to automatically send
• Manually send from the web dashboard

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Responding to Requests

You’ll be sent a DM from the Unthread Bot to approve or reject the request. The sender will be notified of your response.

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Triggering Actions

You can set up a trigger for approval requests in Automations to build your own custom workflows to run once an approval is confirmed.