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On this page
Introduction
Sending Approval Requests
Responding to Requests
Triggering Actions
π¬ Conversational Ticketing
Approval Requests
β
Introduction
When collaborating on tickets, you may need to get an approval from a team member. Approval Requests will automatically DM that person with an easy way to give approval, leave comments, or make a note about why the request was rejected.
β
Sending Approval Requests
Add an approval step to your
assignment rules
to automatically send
Manually send from the
web dashboard
β
Responding to Requests
Youβll be sent a DM from the Unthread Bot to approve or reject the request. The sender will be notified of your response.
β
Triggering Actions
You can set up a trigger for approval requests in Automations to build your own custom workflows to run once an approval is confirmed.
Ticket Types
Bot & Private Tickets
Assistant
Responses are generated using AI and may contain mistakes.