Unthread’s Zendesk integration allows you to scale up your Slack-based support without replacing legacy Zendesk systems and processes.
See the video below to see how statuses changed from Slack are reflected in real time in the Zendesk platform, and vice versa. This is also compatible with emoji shortcuts and all other Unthread automations.
Setting up the integration requires taking action both within the Unthread and Zendesk UIs
That’s it! Now, when you open Unthread’s “Manage Conversation” modal within Slack, you will see the option to create a Zendesk ticket from the conversation and optionally assign it to a Zendesk group. Replies sent from Zendesk will be posted into the Slack thread with the correct username and profile picture and replies posted from Slack will be posted back to the Zendesk ticket. Attachments are supported bi-directionally. From within Zendesk, will also see links back to the Slack thread as well as to the conversation in the Unthread dashboard.
Unthread’s Zendesk integration allows you to scale up your Slack-based support without replacing legacy Zendesk systems and processes.
See the video below to see how statuses changed from Slack are reflected in real time in the Zendesk platform, and vice versa. This is also compatible with emoji shortcuts and all other Unthread automations.
Setting up the integration requires taking action both within the Unthread and Zendesk UIs
That’s it! Now, when you open Unthread’s “Manage Conversation” modal within Slack, you will see the option to create a Zendesk ticket from the conversation and optionally assign it to a Zendesk group. Replies sent from Zendesk will be posted into the Slack thread with the correct username and profile picture and replies posted from Slack will be posted back to the Zendesk ticket. Attachments are supported bi-directionally. From within Zendesk, will also see links back to the Slack thread as well as to the conversation in the Unthread dashboard.