Unthread can help you solve customer issues right from Slack instantly, but there are times when you’ll need to create tasks for your team members. This can be a bug report or a feature request that you’d want to link to a customer conversation. With Unthread’s task management integrations, you can create & link these tickets to your conversations without leaving Slack.
We integrate with the following task managers today:
From the “Edit Conversation” screen, you’ll have the option to add a task.
You can opt to create a new task or link to an existing one in your backlog. When you create a new task, we’ll automatically link the Slack thread and the Unthread conversation to the ticket details.
When you Triage a conversation, you’ll see tickets linked to that conversation, and you have the ability to add more or mark them as complete right from the overflow options.
When tasks are completed, you’ll see the status update in Slack, and the owner of the conversation will be notified so they can let the customer know.
If you have existing tasks that you’d like to link to an Unthread conversation, there are many ways to do this – simply pick the one that fits your workflow the best.
To link tasks manually:
To link tasks ✨magically✨, any of the following will link a task to your Unthread conversation:
Unthread can automatically sync comments, update conversations, and more based on the status of tasks in your task manager.
Here are just some of the automations you can set up:
Task manager integration is available for Startup plans and above. Visit the “Apps & Integrations” section in your Unthread settings to get started!
Head over to “Settings” > “Apps & Integrations”, and find your task manager. You’ll see a “Configure” button to prompt you to set it up.
For most of our supported task managers, getting setup simply requires approving Unthread to access the task manager’s API. For some task managers, there are additional steps required to get setup. Please follow the instructions below for your task manager:
Shortcut: We require you to manually create an API token and webhook within Shortcut. Create a Shortcut API token and provide it to Unthread when prompted during configuration. Unthread will then provide you with a webhook URL and secret. Use these to create a new webhook in Shortcut.
Height: We require you to manually create an API token and webhook within Height. Create a Height API token and provide it to Unthread when prompted during configuration.
GitHub: You must be an organization admin in GitHub in order to setup the integration.
Monday.com: The Unthread app must be installed into your Monday.com workspace before you can configure the integration. You can install the app by visiting https://auth.monday.com/oauth2/authorize?client_id=6b9aa39056a740d17a9d64b38f7e7d19&response_type=install.
Can I use my task manager’s Slack app to create tasks instead of the Unthread app?
Can I add tags and labels to tasks created from Unthread?
I don’t see my task manager listed – can you support it?