You can create your own custom set of tags and allow Unthread AI to automatically apply them to conversations.

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Creating Tags

Create tags from the “Tags” tab on the left nav of the web dashboard.

We recommend adding a description, which will help the AI to better understand what the tag is about.

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Managing Tags on a Conversation

Conversations will have tags applied automatically, and you can manually update after the fact.

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Viewing Analytics

One of the primary benefits of AI tagging is that you will have reports generated that indicate trends of common tags over time.