You can create your own custom set of tags and allow Unthread AI to automatically apply them to conversations.

Creating Tags

Create tags from the β€œTags” tab on the left nav of the web dashboard.

We recommend adding a description, which will help the AI to better understand what the tag is about.

Managing Tags on a Conversation

Conversations will have tags applied automatically, and you can manually update after the fact.

Viewing Analytics

One of the primary benefits of AI tagging is that you will have reports generated that indicate trends of common tags over time.