Automatically Tagging Conversations with AI

You can create your own custom set of tags and allow Unthread AI to automatically apply them to conversations.

​

Creating Tags

Create tags from the “Tags” tab on the left nav of the web dashboard.

We recommend adding a description, which will help the AI to better understand what the tag is about.

​

Managing Tags on a Conversation

Conversations will have tags applied automatically, and you can manually update after the fact.

​

Viewing Analytics

One of the primary benefits of AI tagging is that you will have reports generated that indicate trends of common tags over time.