Unthread’s integration with Vitally gives you a clear picture of your cusotmer communication by allowing you to sync customer conversations from Unthread to Vitally.

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How it works

The integration works by syncing Unthread conversations to Vitally and associating them with the correct customer.

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Installation

  1. From your Vitally dashboard, generate a Basic API key
  2. In your Unthread dashboard, navigate to the “Settings” -> “Automations” page, and select the “Configuration” tab
  3. Under “Automation Secrets”, click ”+ Add Secret”
  4. Add a new secret with the following key/value pair:
    • Key: VITALLY_BASIC
    • Value: The API key you generated in step 1
  5. Contact your Unthread account manager to enable the integration!
Vitally Secret