From your dashboard, head to “Outbounds” > “Surveys” where you can manage your list of surveys.You can create different survey types and track analytics on each type over time.
You can also send a survey when closing out a conversation to collect immediate feedback. Using a template, you can link a survey and any other message content to easily send from your Unthread dashboard, as seen below.
You can send a CSAT or NPS score survey automatically, along with any other message by leveraging a template and enabling the “post-close message” setting. You can find this under the Settings > General page by scrolling to the “Conversation Settings” section. Note that this applies globally and will automatically send for any conversation that is closed out. Current limitation is that these will only be sent for Slack & Teams, or in-app chat conversations.
Each survey will collect its own set of analytics that be viewed on a per-message or aggregate basis. Click the “Analytics” button next to your survey to see the results.CSAT scores are represented by a number 0 to 100, measuring their level of satisfaction.NPS scores are represented by a number -100 to 100, indicating the likelihood that they’d recommend your product.