Your Unthread web dashboard is a great place to manage your conversations across Slack, email, and in-app chat.
You can choose between a Kanban or a List view for your conversations across all of your channels in one place. To access the web inbox, go to your dashboard at [company].unthread.io!
When you view a conversation, youโll see a history of the thread, details about the conversation, and information about the customer.You can manage details of the conversation from here, or open up the connected Slack thread or triage thread.
By default the audit trail is enabled. If youโd like to disable this, click the sliders icon in the top left and uncheck โShow audit trailโ to see status changes, assignments, and other ticket changes inline with the thread.
You can add custom-formatted text into the text box, and it will be sent back to the customer. From there, you can send it through the Slack channel, or alternatively use the โSend and Closeโ or โSend and Snoozeโ options.When composing your reply, you can perform the following actions:
If youโve enabled triaging, you can also add private notes about a conversation into the respective triage channel. You can use the same formatting and special attachments in this message as you can with the customer reply.