Introduction
👋 Welcome to the Unthread Helpdesk! Search or browse below for common questions.
If you can’t find what you’re looking for, shoot us a note at [email protected] or send us a message in your dedicated Slack channel.
🛠 Setting up your account
Follow these steps (in order), and your account will be ready to go, lickety-split!
💬 Conversational Ticketing
Learn how Slack conversations are automatically tracked, prioritized, and assigned.
How Conversations are Tracked
Triaging Issues with Your Team
Editing Conversations (reassign, set priority, add notes, and more)
Assignments, Escalations, and SLAs
Ticket Types
Approval Requests
📥 Managing Your Inbox
Organize and close out your customer conversations.
✨ Unthread AI
Automate your support while maintaining a human touch.
📣 Customer Engagement
Reach out to customers at the right time with the right information.
✉️ Email Support
Manage incoming support emails right from Slack or our web app.
Email to Slack connector
💬 In-app Chat
Embed a live chat widget into your website, connected to Slack.
⚡️ Integrations
Connect to your existing apps. Sync conversations to CRMs, create tasks linked to conversations, and more.
💻 API Documentation
Build on top of our system for advanced workflows and automation.