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🚀 Getting Started

Introduction

🛠 Setting Up Your Account

Connecting to Slack
Connecting Customer Channels
Tracking New Conversations
Projects & Permissions

💬 Conversational Ticketing

How Conversations are Tracked
Triaging with Your Team
Assignments & SLAs
Editing Conversations
Ticket Types
Approval Requests
Bot for Slack

📥 Managing Your Inbox

Slack Inbox
Web Inbox
Tips & Tricks

🔌 Workflow Management

Automations
Escalations

✨ Unthread AI

Introduction
Knowledge Base
AI Responses
AI Tags

📈 Analytics

Analytics Overview
Performance Analytics
Volume Analytics
AI Analytics
Board Builder

📣 Customer Engagement

Slack Broadcasts
Email Campaigns
CSAT & NPS Surveys
Autoresponder
Templates & Canned Responses
In-Channel Ticket Tracker

✉️ Email Support

Introduction to Email Support

💬 In-App Support

Embedded In-App Chat
Customer Portal

⚡️ Integrations

Task Managers
Zendesk
Freshservice (Beta)
Salesforce
Hubspot
Microsoft Teams
Zapier
PagerDuty
HRIS & Directory Sync
Okta SSO
Vitally (beta)

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Projects & Permissions Escalations Knowledge Base Setup

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