Unthread’s bot for Slack is the easiest way to intake customer requests, generate AI responses, assign to team members, and manage tickets end-to-end.As a customer, you will already see the Unthread app for Slack in your workspace as a way to view your inbox and get notifications about conversations.The Unthread bot for Slack messaging tab is a great way to let customers easily create new support tickets for your team.
When the user submits a question, they’ll be prompted to select the correct Ticket Type for their request.As an example, if they select a “Laptop Replacement”, you can configure the request to be sent directly to the IT team. Separately, if they request “Time Off”, you can be sure this request is relayed directly to the HR team.Unthread will automatically handle privacy limitations so that ticket visibility is limited to only the correct team fielding the request.
Head over to the “Settings” > “Slack”, and look for the “Bot DM” section to enable. You can also select a default Customer that will be linked for all new tickets created from DMs.
We also support launching your own Slackbot with your own brand and image. To configure this, navigate to the “Settings” menu in the left sidebar, then select “Settings” under the corresponding project. Next to the “Bot Configuration” section, you can configure your own brand and image.