Skip to main content👋 Welcome to the Unthread Helpdesk! Search or browse below for common questions.If you can’t find what you’re looking for, shoot us a note at
[email protected] or send us a message in your dedicated
Slack channel. 🛠 Setting up your account
Follow these steps (in order), and your account will be ready to go, lickety-split!
💬 Conversational Ticketing
Learn how Slack conversations are automatically tracked, prioritized, and assigned.
📥 Managing Your Inbox
Organize and close out your customer conversations.
✨ Unthread AI
Automate your support while maintaining a human touch.
📣 Customer Engagement
Reach out to customers at the right time with the right information.
✉️ Email Support
Manage incoming support emails right from Slack or our web app.
💬 In-app Chat
Embed a live chat widget into your website, connected to Slack.
⚡️ Integrations
Connect to your existing apps. Sync conversations to CRMs, create tasks linked to conversations, and more.
💻 API Documentation
Build on top of our system for advanced workflows and automation.
