Skip to main contentπ Welcome to the Unthread Helpdesk! Search or browse below for common questions.If you canβt find what youβre looking for, shoot us a note at
[email protected] or send us a message in your dedicated
Slack channel.
π Setting up your account
Follow these steps (in order), and your account will be ready to go, lickety-split!
π¬ Conversational Ticketing
Learn how Slack conversations are automatically tracked, prioritized, and assigned.
π₯ Managing Your Inbox
Organize and close out your customer conversations.
β¨ Unthread AI
Automate your support while maintaining a human touch.
π£ Customer Engagement
Reach out to customers at the right time with the right information.
βοΈ Email Support
Manage incoming support emails right from Slack or our web app.
π¬ In-app Chat
Embed a live chat widget into your website, connected to Slack.
β‘οΈ Integrations
Connect to your existing apps. Sync conversations to CRMs, create tasks linked to conversations, and more.
π» API Documentation
Build on top of our system for advanced workflows and automation.