CtrlK

Home
Documentation
Tickets

Introduction to Unthread

Setting Up Your Account

Conversational Ticketing

Managing Your Inbox

Unthread AI

Workflow Management

Integrations

Customer Engagement

Email Support

In-App Support

Analytics

API Docs

FAQs

Documentation

Browse all documentation and knowledge base articles

1 article

Introduction

4 articles

Connecting Channels

Connecting to Slack

Projects & Permissions

Tracking New Conversations

7 articles

Approval Requests

Bot for Slack & Private Tickets

Editing Conversations in Slack

How Conversations are Tracked

SLAs

Ticket Types

3 articles

Managing Your Inbox on the Web

Managing Your Slack Inbox

Tips & Tricks for Managing Your Inbox

5 articles

AI-Generated Responses

Automatically Tagging Conversations with AI

Introduction to Unthread AI

Knowledge Base Setup

Unthread MCP

2 articles

Automations

Escalations

12 articles

2 articles

We integrate with the following task managers today: - Linear - Asana - Jira - GitHub Issues - ClickUp - Height - Shortcut - Monday.com

2 articles

Freshservice

Google Groups

HRIS & Directory Sync

Hubspot

Microsoft Teams

PagerDuty

6 articles

Autoresponder

CSAT & NPS Surveys

In-Channel Ticket Tracker

Outbound Email Campaigns

Slack Broadcasts

Templates & Canned Responses

1 article

Email Support

3 articles

Customer Portal

Embedded Customer Portal

In-App Chat Support

6 articles

AI Analytics

Analytics Overview

Audit Logs

Board Builder

Performance Analytics

Volume Analytics

2 articles

API Reference

Webhooks

7 articles

Bot & Private Tickets - Unthread

How to Change the Logo and Bot Name for a Specific Team

How to Generate a Google Gemini API Key (Service Account Key)

Integrating Customer Portals with Unthread for Ticket Management

Slack Permissions Explained

Tracking Time Spent by Assignee on Tickets