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Unthread
Documentation
Browse all documentation and knowledge base articles
Introduction to Unthread
1 article
Introduction
Setting Up Your Account
4 articles
Connecting Customer Channels
Connecting to Slack
Projects & Permissions
Tracking New Conversations
Conversational Ticketing
7 articles
Approval Requests
Bot for Slack & Private Tickets
Editing Conversations in Slack
How Conversations are Tracked
SLAs
Ticket Types
Managing Your Inbox
3 articles
Managing Your Inbox on the Web
Managing Your Slack Inbox
Tips & Tricks for Managing Your Inbox
Unthread AI
5 articles
AI-Generated Responses
Automatically Tagging Conversations with AI
Introduction to Unthread AI
Knowledge Base Setup
Unthread MCP
Workflow Management
2 articles
Automations
Escalations
Integrations
12 articles
Freshservice
HRIS & Directory Sync
Hubspot
Microsoft Teams
Okta SSO
PagerDuty
Customer Engagement
7 articles
Autoresponder
CSAT & NPS Surveys
In-Channel Ticket Tracker
In-Channel Ticket Tracker
Outbound Email Campaigns
Slack Broadcasts
Email Support
1 article
Email Support
In-App Support
2 articles
Customer Portal (Beta)
In-App Chat Support
Analytics
5 articles
AI Analytics
Analytics Overview
Board Builder
Performance Analytics
Volume Analytics
API Docs
2 articles
API Reference
Webhooks
FAQs
8 articles
Bot & Private Tickets - Unthread
How to Change the Logo and Bot Name for a Specific Team
How to Generate a Google Gemini API Key (Service Account Key)
Integrating Customer Portals with Unthread for Ticket Management
Locating Autoresponder Settings in Unthread
Slack Permissions Explained