Introduction
👋 Welcome to the Unthread! Let's help you get set up.
If you can’t find what you’re looking for, shoot us a note at [email protected] or send us a message in your dedicated Slack channel.
🛠 Setting up your account
Follow these steps (in order), and your account will be ready to go, lickety-split!
🎫 Conversational Ticketing
Learn how Slack conversations are automatically tracked, prioritized, and assigned.
- How Conversations are Tracked
- Editing Conversations
- Ticket Types
- Triaging with Your Team
- Assignments, Escalations, and SLAs
- Approval Requests
📥 Managing Your Inbox
Organize and close out your customer conversations.
🤖 Unthread AI
Automate your support while maintaining a human touch.
- Introduction to AI Support
- Knowledge Base Syncing
- AI Bot for Slack
- AI-Generated Responses
- AI-Determined Tags
📣 Customer Engagement
Reach out to customers at the right time with the right information.
📨 Email Support
Manage incoming support emails right from Slack or our web app.
🛟 In-app Support
Embed a live chat widget into your website, connected to Slack.
🔌 Integrations
Connect to your existing apps. Sync conversations to CRMs, create tasks linked to conversations, and more.
👾 API Documentation
Build on top of our system for advanced workflows and automation.