# Unthread > Browse through docs, ask the AI for help, or manage your own support tickets. ## Quick Links - [Home](http://docs.unthread.io/): Main portal page - [Documentation](http://docs.unthread.io/docs): Browse all documentation ## Collections - [Introduction to Unthread](http://docs.unthread.io/docs/introduction-to-unthread) - [Setting Up Your Account](http://docs.unthread.io/docs/setting-up-your-account) - [Conversational Ticketing](http://docs.unthread.io/docs/conversational-ticketing) - [Managing Your Inbox](http://docs.unthread.io/docs/managing-your-inbox) - [Unthread AI](http://docs.unthread.io/docs/unthread-ai) - [Workflow Management](http://docs.unthread.io/docs/workflow-management) - [Integrations](http://docs.unthread.io/docs/integrations) - [Customer Engagement](http://docs.unthread.io/docs/customer-engagement) - [Email Support](http://docs.unthread.io/docs/email-support) - [In-App Support](http://docs.unthread.io/docs/in-app-support) - [Analytics](http://docs.unthread.io/docs/analytics) - [API Docs](http://docs.unthread.io/docs/api-docs) - [FAQs](http://docs.unthread.io/docs/faqs) - [Global Workspace Settings](http://docs.unthread.io/docs/global-workspace-settings): The settings that apply to your Unthread workspace at the highest level. This... - [Knowledge Base](http://docs.unthread.io/docs/knowledge-base) - [Personal Settings and Notifications](http://docs.unthread.io/docs/personal-settings-and-notifications) ## Articles - [Accounts](http://docs.unthread.io/docs/accounts): What are Accounts? Accounts are used to define external customer accounts when Unthread is being used with customers... - [AI Analytics](http://docs.unthread.io/docs/ai-analytics): Introduction Navigate to Analytics > AI to view AI performance metrics and understand how your AI assistant is... - [AI-Generated Responses](http://docs.unthread.io/docs/ai-generated-responses): !auto-response.gif Introduction With Unthread AI, you can use your existing knowledge base to train an AI model to... - [Analytics Overview](http://docs.unthread.io/docs/analytics-overview): ℹ️ Analytics is available on all Unthread plans. Contact our support team if the option is unavailable. Introduction... - [API Reference](http://docs.unthread.io/docs/api-reference): Everything in Unthread is driven by our powerful API. You can set up your own Service Account to get an API key with... - [Approval Requests](http://docs.unthread.io/docs/approval-requests): Introduction When collaborating on tickets, you may need to get an approval from a team member. Approval Requests will... - [Assignment Rules](http://docs.unthread.io/docs/slas): Unthread provides a series of automations to ensure that your customers are always responded to and issues are always... - [Audit Logs](http://docs.unthread.io/docs/audit-logs): Unthread Audit Logs is an admin-only page that captures key account and configuration events. This allows you to... - [Automatically Tagging Conversations with AI](http://docs.unthread.io/docs/automatically-tagging-conversations-with-ai): You can create your own custom set of tags and allow Unthread AI to automatically apply them to conversations. Creating... - [Automations](http://docs.unthread.io/docs/automations): Introduction The Automations feature empowers you to build custom workflows through built-in Unthread actions, 3rd... - [Autoresponder](http://docs.unthread.io/docs/autoresponder): The Autoresponder, as you might have guessed from the name, is a way to automatically respond to new customer messages... - [Board Builder](http://docs.unthread.io/docs/board-builder): !exec-dashboard.png Introduction Navigate to Analytics > Dashboards section to create powerful live dashboards by... - [Bot for Slack & Private Tickets](http://docs.unthread.io/docs/bot-for-slack-private-tickets): Bot for Slack & Private Tickets Unthread’s bot for Slack is the easiest way to intake customer requests, generate AI... - [Bot & Private Tickets - Unthread](http://docs.unthread.io/docs/bot-private-tickets-unthread): Unthread’s bot for Slack is the easiest way to intake customer requests, generate AI responses, assign to team members,... - [Canny (Beta)](http://docs.unthread.io/docs/canny): Integrating Unthread with Canny.io helps your team close the loop between customer conversations and product feedback.... - [Channel Health Scores](http://docs.unthread.io/docs/health-scores): !CleanShot 2026-05-08 at 15.18.38@2x.png Health scores help teams quickly understand which customer or support channels... - [Connecting Channels](http://docs.unthread.io/docs/connecting-customer-channels): To maximize your privacy, Unthread can only track conversations in channels that you’ve added us to. This gives you... - [Connecting to Slack](http://docs.unthread.io/docs/connecting-to-slack): 🚀 Installing the Unthread App for Slack Unthread is an app for Slack that can instantly track and resolve issues that... - [CSAT & NPS Surveys](http://docs.unthread.io/docs/csat-nps-surveys): With Unthread, you can send surveys to customers in Slack channels to collect CSAT or NPS scores without customers ever... - [Customer Portal](http://docs.unthread.io/docs/customer-portal-overview): The Customer Portal provides a dedicated, self-service space where end users can access documentation and submit... - [Editing Conversations in Slack](http://docs.unthread.io/docs/editing-conversations-in-slack): !manage-conversation.gif Editing Conversations (reassign, set priority, add notes, and more) The Unthread app for Slack... - [Email Support](http://docs.unthread.io/docs/email-support): Unthread allows you to relay support emails to your Slack channel, and you can respond to customers directly from... - [Embedded Customer Portal](http://docs.unthread.io/docs/embedded-customer-portal): Embed your Unthread customer portal directly into your own web application so customers never leave your product to get... - [Escalations](http://docs.unthread.io/docs/escalations): Introduction Escalations allow you to control how tickets move up or across teams. When a conversation needs additional... - [Excluding conversations from Analytics Data](http://docs.unthread.io/docs/excluding-conversations-from-analytics-data): How to bulk exclude conversations from your Analytics If you have older test conversations and data that you would like... - [Freshservice](http://docs.unthread.io/docs/freshservice): Introduction Unthread’s Freshservice integration allows you to scale up your Slack-based support without replacing... - [Google Groups](http://docs.unthread.io/docs/google-groups): Unthread's Google Groups integration allows you to dynamically manage group members from an automation. To set it up,... - [How Conversations are Tracked ](http://docs.unthread.io/docs/how-conversations-are-tracked): Start here: Watch this quick video for an overview of how conversations are tracked. Introduction When you connect a... - [How to Change the Logo and Bot Name for a Specific Team](http://docs.unthread.io/docs/how-to-change-the-logo-and-bot-name-for-a-specific-team): To change the logo and bot name for a specific team (project), follow these steps: Navigate to Settings Select Projects... - [How to Change the Unthread Application Name in Slack](http://docs.unthread.io/docs/how-to-change-the-unthread-application-name-in-slack): Want Unthread to show up with a different name in Slack? You can rename the Unthread bot directly from your Slack app... - [How to create a Checklist within a Ticket Type](http://docs.unthread.io/docs/2d5cdf8b-daad-4e47-a4f0-0fcb7362fa3a): Using Ticket Type Custom Fields to create a Checklist for Agents Some ticket types, like new hire onboarding for... - [How to Generate a Google Gemini API Key (Service Account Key)](http://docs.unthread.io/docs/how-to-generate-a-google-gemini-api-key-service-account-key): These steps will create a Google Cloud service account with the right permissions and give you a JSON key file to share... - [HRIS & Directory Sync](http://docs.unthread.io/docs/hris): In order to keep your team information up-to-date, Unthread integrates with most major HRIS platforms to automatically... - [Hubspot](http://docs.unthread.io/docs/hubspot): Connect your Hubspot account to keep information in sync between your CRM and your customer conversations. Unthread’s... - [In-App Chat Support](http://docs.unthread.io/docs/in-app-chatsupport): !widget-flow.png The in-app chat widget feature allows your customers to get in touch with your support team from your... - [In-Channel Ticket Tracker](http://docs.unthread.io/docs/in-channel-ticket-tracker): Give your customers the ability to track their open support requests right from a Slack channel. @video How it Works... - [Integrating Customer Portals with Unthread for Ticket Management](http://docs.unthread.io/docs/integrating-customer-portals-with-unthread-for-ticket-management): Overview This article provides guidance on integrating customer portals with Unthread for managing support tickets. It... - [Introduction](http://docs.unthread.io/docs/introduction): 👋 Welcome to the Unthread! Let's help you get set up. If you can’t find what you’re looking for, shoot us a note at... - [Introduction to Unthread AI](http://docs.unthread.io/docs/introduction-to-unthread-ai): What is Unthread AI? Unthread AI uses the latest in GPT-based AI to scale up your team’s support capabilities. AI... - [Intune](http://docs.unthread.io/docs/f168de0a-02b7-449d-b3e8-b85fd018f8e1): Configuration Intune uses your Microsoft Entra tenant for users, groups, device identities, authentication, enrollment... - [Iru (Formerly Kandji)](http://docs.unthread.io/docs/kandji-iru): Iru Integration Overview The Iru integration pulls device inventory from Iru into Unthread's asset inventory. It syncs... - [Jamf](http://docs.unthread.io/docs/jamf): Jamf Integration Overview The Jamf integration pulls device inventory from Jamf Pro into Unthread's asset inventory. It... - [Jira](http://docs.unthread.io/docs/jira): Setup Instructions Head over to “Settings” > “Apps & Integrations”, and find your task manager. You’ll see a... - [Jira Service Management (JSM)](http://docs.unthread.io/docs/jira-service-management-jsm): Unthread can sync conversations with Jira Service Management (JSM) so support teams can work from either system. A... - [Knowledge Base Setup](http://docs.unthread.io/docs/knowledge-base-setup): Connect your documentation to provide better answers for AI-generated responses or for suggesting responses to your... - [Managing Your Inbox on the Web](http://docs.unthread.io/docs/managing-your-inbox-on-the-web): Managing Your Inbox on the Web Your Unthread web dashboard is a great place to manage your conversations across Slack,... - [Managing Your Slack Inbox](http://docs.unthread.io/docs/managing-your-slack-inbox): The Unthread Inbox is a completely reimagined way of managing conversations across your Slack, email, and other support... - [Microsoft Teams](http://docs.unthread.io/docs/microsoft-teams): !teams.png Introduction Unthread’s Microsoft Teams integration allows you to streamline interactions with your... - [Okta](http://docs.unthread.io/docs/okta): Introduction Unthread’s Okta integration lets teams automate access management from Unthread workflows. Once connected,... - [Outbound Email Campaigns ](http://docs.unthread.io/docs/outbound-email-campaigns): Introduction With Unthread, you can send mass emails and track analytics on engagement and clicks. Broadcasts are great... - [PagerDuty](http://docs.unthread.io/docs/pagerduty): Unthread’s PagerDuty integration lets your team create PagerDuty incidents directly from Unthread conversations in... - [Performance Analytics](http://docs.unthread.io/docs/performance-analytics): Introduction Performance analytics allow you to visualize tickets by grouping them using different values. These... - [Personal Notification Settings](http://docs.unthread.io/docs/personal-notification-settings): How to change personal notification settings Once logged in as an Unthread Agent, Owner, or Admin you can change your... - [Projects & Permissions](http://docs.unthread.io/docs/projects-permissions): Introduction to Projects Projects are a way to separate different teams using Unthread who have a different group of... - [Rippling](http://docs.unthread.io/docs/rippling): Unthread's Rippling integration helps keep employee support workflows accurate by connecting two parts of your HR... - [Salesforce](http://docs.unthread.io/docs/salesforce): Unthread’s integration with Salesforce creates a two-way connection between the two systems so your CRM is always... - [Scheduling Emailed Reports](http://docs.unthread.io/docs/3c1ae11e-238e-4e26-9585-1da02abc623c): To schedule emails of Reports and Boards create an automation with the Trigger of Scheduled. Set your cadence for email... - [Sentiment Scores](http://docs.unthread.io/docs/24a555a5-f6cb-4dea-97cd-0f313a11d356): Conversations are automatically analyzed and assigned a sentiment score out of 100, with 100 being the most positive... - [SharePoint](http://docs.unthread.io/docs/sharepoint): When setting up a SharePoint sync in Unthread, you can choose how document permissions are handled. Permission options... - [Single Sign-On (SSO)](http://docs.unthread.io/docs/single-sign-on-sso): Unthread supports Single Sign-On (SSO) to allow your team to log in using your existing identity provider (Google,... - [Slack & Email Broadcasts](http://docs.unthread.io/docs/slack-broadcasts): !compose-slack.gif With Unthread, you can broadcast a Slack message or MassEmail across all or a subset of customer... - [Slack Permissions Explained](http://docs.unthread.io/docs/slack-permissions-explained): Below you will find a list of all the permissions we request and how we use them. App Mentions Description: View... - [Slack Ticket Intake Options](http://docs.unthread.io/docs/80b9e061-cf17-4db0-aa73-55ce152a0f2f): Automatically Track New Messages & Automatically Create Ticket !image.png Enable automatic ticket creation from Slack... - [SLA Policies](http://docs.unthread.io/docs/sla-policies): SLAs help your team track time-based support commitments across conversations. You can use them to define response and... - [Snowflake integration: service user authentication and RBAC scoping](http://docs.unthread.io/docs/snowflake-integration-service-user-authentication-and-rbac-scoping): Snowflake integration: service user authentication and RBAC scoping Unthread connects to Snowflake using a dedicated... - [Task Managers Overview](http://docs.unthread.io/docs/task-managers): Unthread can help you solve customer issues right from Slack instantly, but there are times when you’ll need to create... - [Templates & Canned Responses](http://docs.unthread.io/docs/templates-canned-responses): Templates are ways to easily re-use messages and snippets to instantly send them as a reply in a conversation.... - [Ticket Types](http://docs.unthread.io/docs/ticket-types): Introduction Ticket types help you to categorize your conversations and collect information from customers when tickets... - [Tips & Tricks for Managing Your Inbox](http://docs.unthread.io/docs/tips-tricks-for-managing-your-inbox): Unthread allows you to manage all of your conversations across Slack, email, Microsoft Teams, in-app chat, and more... - [Tracking New Conversations](http://docs.unthread.io/docs/tracking-new-conversations): Once you have added the Unthread app for Slack and connected it to one of your channels, you’ll automatically start... - [Tracking Time Spent by Assignee on Tickets](http://docs.unthread.io/docs/tracking-time-spent-by-assignee-on-tickets): To determine how much time each engineer spends on a specific ticket, you can utilize the "waiting on agent time"... - [Triaging with Your Team](http://docs.unthread.io/docs/triaging-with-your-team): What is Triaging? Triaging is how you take conversations from customer channels and cross-post them to an internal... - [Understanding Ticket Types, Tags, and Custom Fields in Unthread](http://docs.unthread.io/docs/understanding-ticket-types-tags-and-custom-fields-in-unthread): This article provides clarity on the usage of Ticket Types, Tags, and Custom Fields in Unthread, as well as the meaning... - [Unthread Admin MCP](http://docs.unthread.io/docs/unthread-mcp): Unthread supports the Model Context Protocol (MCP), allowing you to connect your AI assistant to your Unthread... - [Unthread MCP](http://docs.unthread.io/docs/portal-mcp): You can now connect your AI agent to your Unthread support portal! Once connected, you can ask it to search the... - [Unthread WebMCP](http://docs.unthread.io/docs/unthread-webmcp): Drive Unthread from your AI agent Unthread supports WebMCP — a way to connect your own AI agent directly to the... - [Vitally](http://docs.unthread.io/docs/vitally): Unthread’s Vitally integration syncs customer conversations from Unthread into Vitally so your customer-facing teams... - [Volume Analytics](http://docs.unthread.io/docs/volume-analytics): Introduction Navigate to Analytics > Volume to view conversation volume metrics and understand your support team’s... - [Webhooks](http://docs.unthread.io/docs/webhooks): Unthread provides webhooks which allow you to receive HTTP POST requests when data is created or updated. Configuration... - [Zapier](http://docs.unthread.io/docs/zapier): Zapier is an integrations platform that can be used to connect the tools you use and automate your workflows. Unthread... - [Zendesk](http://docs.unthread.io/docs/zendesk): Introduction Unthread’s Zendesk integration allows you to scale up your Slack-based support without replacing legacy... ## About This documentation is powered by Unthread. For the full experience, visit [http://docs.unthread.io](http://docs.unthread.io).